African Outposts (PTY) LTD

Terms & Conditions

1. General

The role of African Outposts (Pty) Ltd is to design tours and itineraries to fit the requirements of our clients. In doing so, we may use independent suppliers for the provision of selected services. Whatever the case, we accept responsibility for the proper performance of your contract with as, subject to the following booking conditions:

  • This agreement and its interpretation shall be subject to South African law,
  • Variations or waiver of these terms and conditions is at the sole discretion of African Outposts (Pty) Ltd’s management.

2. Reservations and Payment

A binding contract between you and African Outposts (Pty) Ltd only exists when we have accepted your booking by issuing an invoice and a deposit has been paid by you. The non-refundable deposit of 25% of the invoice must be paid on receiving our invoice, and the remainder 45 days before commencement of our services. If payment is not made by the date, we reserve the right to treat the booking as having been cancelled by you and apply cancellation charges as set out in Paragraph 3 below.

3. Cancellation

African Outposts (Pty) Ltd must be notified of cancellations in writing. If notification is received, the cancellation fee payable is based on the following:

45 – 60 Days No cancellation fee, excluding the 25% non-refundable deposit, however, a modest admin fee of R850 applies

30 – 45 Days 25% cancellation fee.

0 – 30 Days before commencement of our services, a cancellation fee of 100% of the price of these services is payable.

4. Changes and Alterations

We regret that no refund is possible for unused services provided in the cost of the itinerary. If you decide to alter your travel arrangements while on tour, this is your own responsibility and we are not responsible for any extra costs that may arise.

5. Force Majeure

“Force Majeure” means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil-strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental actions and all similar events beyond our control. In these circumstances, we shall not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced as a result to cancel, delay, curtail or change your arrangement in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.

6. Liability

(a) Quality

We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard including where this is due to acts and defaults of our employees, agents, suppliers and sub-contractors.

(b) Death, Personal Injury or Illness

We do not accept responsibility should you or any member of your client’s party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by our employees, agents, suppliers and sub-contractors providing they were at the time acting within the course of their employment, except where the failure to perform or improper performance was due to:

  • Their own acts and/or omissions
  • Those of a third party not connected with the provision of your arrangement and which were

unforeseeable or unavoidable or

  • An event which either African Outposts (Pty) Ltd or the supplier of the services in question could not have foreseen or forestalled even with all due care.

It is a condition of accepting liability that we receive any claim in writing within 28 days of the end of our services under the contract and, where any payment is made, that you will assign to African Outposts, or our insurers, any right you may have to pursue any third parties in relation to the claim and provide us with your full co-operation.

(c) Carriers

In respect of air, sea and rail carriers, land vehicle and hotel keepers, our liability is in all cases limited as if we were carriers/hoteliers within the appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier’s conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.

(d) General

Please note our responsibilities and obligations apply only in respect of those services which we agree to arrange or provide on your behalf. We cannot accept any liability for any services which you arrange on your own.

7. Delays

All outward or homeward points of departure should be read in relation to the services which we have been contracted to provide and not any flight or other travel arrangement which may have been added on.

8. Complaints

Should a problem occur, please advise both African Outposts and the supplier of the service in question immediately as most problems are resolved most easily on the spot. Should you remain dissatisfied, please write to us, setting out the complaint in detail within 28 days of the end of our services under the contract. We cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.

9. General Information

(a) Transportation

Safari minibuses, cars, four-wheel drive vehicles or coaches will be provided according to the route and number of participants. We reserve the right to employ the services of subcontractors.

(b) Alterations

We will endeavor to notify full details of any alterations to the arrangements in this brochure no less than 14 days before commencement of our services. Should conditions necessitate it, we reserve the right to change any route or arrangements, to offer substitutes of equal value, or to cancel the operation of any scheduled tour. We also reserve the right to decline, to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.

(c) Risks, Insurance and Liability

Traveling in Africa may inevitably give rise to risks and dangers including inter alia, those inherent in travel by boat, train, road, vehicles, aircraft or other means, forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. We do not undertake to provide medical care and our standard terms and conditions exclude liability for the adequacy of any care that may be provided. You are therefore most strongly advised to take out adequate insurance against such risks.

(d) Special Requests

Any special requests (e.g. for single room or particular diet) must be notified in writing when the booking is made. We will endeavor to meet such request but cannot guarantee them and any failure to comply will not be a breach of contract.